Refund policy

Returns Policy

Do you offer refunds/exchanges?

We want each purchaser and each gift recipient to be delighted with their gift box, however, if that is not the case, a purchaser or gift recipient can return a gift box within 30 days after receiving the gift box provided that the entire gift box and products are returned, complete, in perfect condition, unused, unwashed and in their original packaging (unopened).

If the gift box is approved for a refund, the refund will be processed and a credit will automatically be applied to the credit card used or original method of payment, within 10 working days.  Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 working days have passed since we approved your return, please contact us at hello@morariho.com.  An email will also be sent to the person who made the original purchase when the refund is complete.  This does not affect the purchaser’s legal rights.

 If an item was received by you as a gift, it can be returned for an exchange or an e-gift card only, to the value of the selling price for the returned gift box (reduced for any discounts, if applicable).

We do not provide partial gift box refunds/exchanges.

We will require proof of purchase when returning an item.

How to apply for a refund/exchange.

To complete a return/exchange, please email hello@morariho.com attaching an order confirmation as proof of purchase.

We will agree with each purchaser a postal or courier return, which will be completed using the order number and email address.

Tracked returns are available from £10.

Refund/exchange process

Once your returned gift box is received and inspected, we will send the purchaser an email to notify them that we have received the gift box. We will also notify them of the approval or rejection of the refund/exchange.

If the gift box is approved for a refund, the refund will be processed and a credit will automatically be applied to the credit card used or original method of payment, within 10 working days of the date of approval of refund, please remember it can take some time for your bank or credit card company to process and post the refund.  If more than 15 working days have passed since we approved your return, please contact us at hello@morariho.com.  An email will also be sent to the person who made the original purchase when the refund is complete.  This does not affect the purchaser’s legal rights.

If a gift box is approved for exchange, we will work with the purchaser or gift recipient directly to organise the replacement gift box or an e-gift card.

How much will I be refunded?

You are only eligible for a full refund if the gift box has been opened but all gift items and packaging are unopened and undamaged.

In the case where packaging of individual gift items in the gift box have been opened and/or a product has been used or damaged, the purchaser or gift recipient will not be eligible for a refund, exchange or e-gift card.

If 28 calendar days have gone by since the purchase date, unfortunately, we cannot offer you a refund. 

Damaged or Faulty Items

We are very disappointed on the rare occasions that our customers receive a damaged or fauIty gift box or items.  Please inspect your gift box upon receipt and if this is the case, please contact us immediately at hello@morariho.com and no later than within 48 hours of delivery, advising the order number and details of the damage so that we can evaluate the issue and make it right.

Can I exchange my Morariho gift box?

Our exchange policy is 28 calendar days from date of purchase with notification to hello@morariho.com within 14 calendar days of purchase. If 28 calendar days have gone by since the purchase date, unfortunately, we cannot offer you an exchange. 

Your 14-day legal right to cancel

For most products bought online, a purchaser has a legal right to change their mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below:

A purchaser has 14 days after the day they (or someone they nominate) receives the products to change their mind.

To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.

If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicated to us the cancellation of your order. You will have to bear the direct cost of returning the products to us.

If a purchaser exercises its right to change its mind and cancels the contract, the purchaser will receive a full refund of the price paid for the products. The purchase price will be refunded to the credit or debit card, or other payment method used to pay for the gift box. We will process the refund without delay and, in any event, not later than (a) 14 days after the day we receive back from you the gift box supplied; or (b) if a gift box was not despatched, 14 days after the day on which we receive your cancellation notification. We will withhold the refund until we have received the gift box back.

If you are exercising your right to change your mind we may refuse or reduce the refund of the price to reflect any reduction in the value of the gift box, if this has been caused by your handling them in an unacceptable way.

European Union 14 day cooling off period

 
If a gift box is being shipped into the European Union, the purchaser also has the right to cancel or return their order within 14 days of the date of purchase, for any reason and without a justification. As above, your gift box must be in the same condition that you received it, in perfect condition, unused, unwashed and within their original packaging.

Contact hello@morariho.com to organise any return.

 

Questions?

If you have any questions about our returns policy or need assistance with a return, please do not hesitate to contact our customer care team at hello@morariho.com. We're here to help!